1. INTRODUCTION  
2. CLASSIFYING THE EMPIRICAL RESEARCH LITERATURE ON FACTORS INFLUENCING PROJECT OUTCOMES  
3. PROJECT OUTCOMES  
4. INFLUENTIAL FACTORS – PEOPLE AND ACTION  
5. INFLUENTIAL FACTORS – PROJECT CONTENT  
6. INFLUENTIAL FACTORS – SYSTEMS DEVELOPMENT PROCESSES  
7. INFLUENTIAL FACTORS – INSTITUTIONAL CONTEXT  
8. DISCUSSION  
9. CONCLUSION